Privacy Notice

Nightingale Home Support LTD is a Care at Home business.

This privacy notice explains how we use any personal information we collect about you, during the information-gathering process known as an assessment of need. Topics covered are:

•      What information do we collect about you?

•      How do we use such information?

•      How to access and correct your information.

What information do we collect about you?

The nature of our service means that very personal and sensitive information is discussed, openly and honestly, in order to ensure we can meet your health and social care needs in ways that are unique to your individual circumstances. This specific type of information is required in order for us to meet our legal and regulatory obligations as a support service.

The lawful bases that we use are contained within the Data Protection Act 2018 and are: Contractual and Consensual

How information about you will be used

We may share information regarding your care with those who have a need to know, namely: health professionals, such as GPs, district nurses, hospitals, etc.; local authorities, including departments such as social services, housing, day centers, etc.; any relevant person identified by you, such as an LPA; and our staff.

We want to contact you about the services we provide. Please indicate below your preferred contact method.

Post                Email              Phone            SMS

We will not share your information with anyone, except those indicated above, unless required by law. If you do not wish this information to be shared, please indicate it below.

Yes                 No

Personal information supplied to us is used in a number of ways, e.g.:

•      To agree on a care plan.

•      To review your care needs.

•      To help us improve our services.

How will we use this information?

Upon completing your assessment of need, we compile a support plan that sets out tasks, aspirations, and outcomes to meet all your identified needs, which is regularly reviewed and updated. This includes liaison with all those involved in your care, such as family, your representative, relevant health and social care colleagues, and other professionals.

Access to your information and corrections

All files held in your name are available for your perusal and you can ask us to remove information that is inaccurate. Please email or write to us at manager@nightingalescotland.co.uk.

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